Cloud Contact Center

Cloud Based Call Center Solutions

Improve your Customer Experience with our Call Center Solution

Standard

$ 14. 99

/mo per Agent

Minimum 5 Users
5 Concurrent Calls
8 Auto Attended IVR

Hotline Number
Inbound Calls
Outbound Calls
Ring Group
Queue Group
Remote Agents
Automatic Call Distribution
Time-based Call Forwarding
Custom Music on Hold
Call Recordings 500 mins
Ticketing Features
Call Notes, Call Tagging
On Site Support
24/7 Remote Support
Monthly Report
IP Phone
Call Center Headset
GSM Trunk
Extra Call Recordings
Extra Concurrent Calls

Enterprise

$ 49. 99

/mo per Agent

Minimum 2 Users
5 Concurrent Calls
16 Auto Attended IVR

Hotline Number
Inbound Calls
Outbound Calls
Ring Group
Queue Group
Remote Agents
Automatic Call Distribution
Time-based Call Forwarding
Custom Music on Hold
Call Recordings 1000 mins
Ticketing Features
Call Notes, Call Tagging
On Site Support
24/7 Remote Support
Live Wallboard
Call Report Dashboard
Supervisor Dashboard
Monthly Report
API Integration Support
IP Phone
Call Center Headset
GSM Trunk
Extra Call Recordings
Extra Concurrent Calls

Talk to Sales

Data Analytics Call Center Dashboard

Instant Performance Snapshot

Discover up-to-the-minute call center metrics and key performance indicators (KPIs) from the central call center Wallboard. All data are auto-calculated in real-time, daily, weekly, or monthly interval for your in-depth call center monitoring, management & optimization.

16 Key Performance Metrics

Real-time Monitoring

Flexible Calculation Time Frame

Customizable Widgets

Multi-screen Display

Automated Call Distribution

Connect customers with the right agents at the right time. Take advantage of advanced automatic routing, 6 pre-defined ACD queueing (ringing) strategies, customizable IVR options and more features that drive faster call resolution.

Time-based Routing

Choice-based Routing with IVR

ACD Queuing

Simultaneous Call Distribution (Ring All)

Fixed-Order Call Distribution (Linear)

Rotary Call Distribution (Rrmemory)

Agent & Supervisor Portal

Provide all the tools your agents and supervisors needed in one single interface. The dynamic, streamlined Queue Panel makes it easy for you to monitor queue traffic, check & switch agent status, and quickly conduct call operations like transfer, monitor, parking – within drag & drop or a simple click.

Drag & Drop Call Management

Visualized Active & Waiting Calls

Complete View of Agent Status

Real-time Queue Metrics Display

Role-based Feature Access Control