Cloud Contact Center

Cloud Based Call Center Solutions


Improve your Customer Experience with our Call Center Solution

Basic

$ 14. 99
/mo per Agent
  • 1 SIP Trunk Number(01-xxxxxxx)
  • 5 Concurrent Calls
  • 5 Auto Attended IVR
  • Inbound Calls
  • Outbound Calls
  • Ring Group
  • Queue Group
  • Remote Agents
  • Automatic Call Distribution
  • Time-based Call Forwarding
  • Custom Music on Hold
  • Call Recordings 300 mins
  • Desktop App
  • Mac OS App
  • On Site Support
  • 24/7 Remote Support
  • IP Phone
  • Call Center Headset
  • GSM Trunk
  • Extra Call Recordings
  • Extra Concurrent Calls

Enterprise

$ 49. 99
/mo per Agent
  • 1 SIP Trunk Number(01-xxxxxxx)
  • 15 Concurrent Calls
  • 16 Auto Attended IVR
  • Inbound Calls
  • Outbound Calls
  • Ring Group
  • Queue Group
  • Remote Agents
  • Automatic Call Distribution
  • Time-based Call Forwarding
  • Custom Music on Hold
  • Call Recordings 1000 mins
  • Desktop App
  • Mac OS App
  • On Site Support
  • 24/7 Remote Support
  • Web Access
  • Call Report Dashboard
  • CRM Integration Ready
  • API Integration Support
  • IP Phone
  • Call Center Headset
  • GSM Trunk
  • Extra Call Recordings
  • Extra Concurrent Calls

Data Analytics Call Center Dashboard


Discover up-to-the-minute call center metrics and key performance indicators (KPIs) from the central call center Wallboard. All data are auto-calculated in real-time, daily, weekly, or monthly interval for your in-depth call center monitoring, management & optimization.

16 Key Performance Metrics

Real-time Monitoring

Flexible Calculation Time Frame

Customizable Widgets

Multi-screen Display

Connect customers with the right agents at the right time. Take advantage of advanced automatic routing, 6 pre-defined ACD queueing (ringing) strategies, customizable IVR options and more features that drive faster call resolution.

Time-based Routing

Choice-based Routing with IVR

ACD Queuing

Simultaneous Call Distribution (Ring All)

Fixed-Order Call Distribution (Linear)

Rotary Call Distribution (Rrmemory)

Provide all the tools your agents and supervisors needed in one single interface. The dynamic, streamlined Queue Panel makes it easy for you to monitor queue traffic, check & switch agent status, and quickly conduct call operations like transfer, monitor, parking – within drag & drop or a simple click.

Drag & Drop Call Management

Visualized Active & Waiting Calls

Complete View of Agent Status

Real-time Queue Metrics Display

Role-based Feature Access Control

Need a Quote?

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Available Products for your Call Center Agents

Yealink Call Center Headset

Plantronics Call Center Headset

Yealink IP Phone -SIPT19P-E2

Yealink DECT IP Phone - W56P